Privacy Policy
Last updated: 25 September 2026
Barnes & Co Gates respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation or purchase our products and services.
1. Who we are
Barnes & Co Gates is a UK-based business supplying made-to-measure timber and other gates, garage doors and associated products.
For the purposes of UK data protection law, Barnes & Co Gates is the data controller for the personal information we collect and process.
If you have any questions about this Privacy Policy or how we use your information, please contact us using the contact details provided on our website.
2. Information we collect
Depending on how you interact with us, we may collect the following information:
Your name
Email address
Telephone number
Billing and delivery address
Installation address
Measurements and specifications relating to your gates or other products
Information you provide when requesting a quotation
Information relating to orders and purchases
Payment and transaction information
Photographs or drawings you provide to us
Communications between you and Barnes & Co Gates
Information relating to installation requirements or site visits
Website usage information, such as IP address, browser type and pages visited, where collected through cookies or similar technologies
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we collect your information
We may collect information when you:
Submit an enquiry through our website
Request a quotation
Contact us by email, telephone or other communication methods
Place an order
Arrange a site visit or installation
Provide measurements, photographs or other project information
Subscribe to any marketing communications
Browse or use our website
4. How we use your information
We may use your personal information to:
Respond to enquiries
Prepare quotations
Process and fulfil orders
Arrange deliveries
Arrange site visits and installations
Communicate with you about your order or project
Process payments
Provide customer service and after-sales support
Maintain business and financial records
Improve our website, products and services
Prevent fraud or misuse of our services
Comply with legal and regulatory obligations
Where appropriate, we rely on one or more of the lawful bases provided under UK data protection law, including performance of a contract, taking steps at your request before entering into a contract, compliance with legal obligations, legitimate interests and consent.
5. Marketing
We will only send you marketing communications where we have a lawful basis to do so.
You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.
We will not sell your personal information to third parties for their own marketing purposes.
6. Sharing your information
We may share relevant personal information with trusted third parties where this is necessary to provide our products or services or operate our business.
These may include:
Timber and material suppliers
Delivery and courier companies
Installation or subcontracting partners
Payment service providers
Website and hosting providers
Accounting and invoicing software providers
Website analytics and advertising providers
IT and technical service providers
Professional advisers, where necessary
We only provide third parties with information that is reasonably necessary for the relevant purpose.
We may also disclose information where required by law, legal proceedings or a lawful request from a relevant authority.
7. Payments
Where you make a payment to us, payment information may be processed by a third-party payment provider.
We do not normally store complete payment card details on our own systems.
Payment providers may process your information in accordance with their own privacy policies and terms.
8. Cookies and website analytics
Our website may use cookies and similar technologies to ensure that the website functions correctly, understand how visitors use the website and, where applicable, support advertising and marketing.
Cookies may collect information such as:
Pages visited
Approximate location
Device and browser information
How you arrived at our website
How you interact with the website
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can control or disable cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.
9. Third-party services
Our website may use third-party services to provide functionality such as website hosting, forms, analytics, advertising, reviews, payment processing or other services.
These providers may process personal information on our behalf or independently in accordance with their own privacy policies.
Where third-party services process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer periods where required for accounting, taxation, legal, contractual or regulatory purposes.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Your rights
Under UK data protection law, you may have rights including:
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where we rely on consent to process your information
These rights are subject to certain legal exemptions and conditions.
To exercise your rights, please contact Barnes & Co Gates using the contact details provided on our website.
13. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO's website is available at:
14. Children's privacy
Our website and services are not specifically directed towards children. We do not knowingly collect personal information from children for marketing purposes.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the services we use.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
16. Contact us
If you have any questions about this Privacy Policy or how Barnes & Co Gates handles your personal information, please contact us through the contact details provided on our website.
Barnes & Co Gates
United Kingdom
Privacy Policy last updated: 25 September 2026